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FAQ

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General Information

To place an order simply browse for your product using our categories using the top menu and once you have found your product, choose the desired option/s (If any), then add the product to your shopping cart.

If your finished ordering, proceed to ‘Checkout’ and follow the instructions to finalise your order.

Should you run into any issues please dont hesitate to contact us.

 

Every product on our website carries a 12 month no fuss warranty that provides you with peace of mind if any goods are faulty or not really what you expected.

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Shipping & Delivery

Once your order is placed online, our staff will process and prepare your goods to be shipped by a courier. We have two warehouse locations both in Australia and Europe hence we will use the most effective and fastest method possible to your location.

Your order will be processed, packed and then shipped out from one of our warehouses within 48 hours using a direct courier. It’ll then take from 10 – 14 working days to arrive to your location. This time-frame is applicable for Australia and New Zealand.

For other countries your order will take a little longer however please ask us if just to be sure.

Once we ship out your order and its on its way, you will be altered as to its status. If however your order doesn’t arrive during the indicated time-frame, please let us know and we will further investigate.

Please understand that it is normal for delays to occur during busy times and holiday period. If you order is running late, we ask that you wait an extra 7 days just to be safe.

When you do receive you order and for some reason it is not what you expected please let us know immediately. If the product is faulty, is the incorrect model or simply is not functioning as expected, we will gladly exchange or refund your order.

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Returns & Refunds

We are more than happy to provide a refund only in the following circumstances:

  • Your item received is faulty
  • Your item has is damaged
  • Your item is the wrong model, style or colour
  • Your item never arrives

To lodge a refund, simply contact us with your request and we’ll have it processed. We will ask for certain details such as photos for evidence purposes. We do not refund for change of mind requests.

If for some reason you are not satisfied with your order, you’ll be able to have it sent back to exchange it for another product we offer.

To lodge a return for your item/s, simply send us your details by contacting us . We will process your return request within 3 – 5 working days.

Kindly understand that any shipping fees are the buyers responsibility (Unless other arrangements are made).

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